GENERAL:

The management reserves the right to refuse entry to any user, member or non-member. All members and their guests will be expected to follow BayPoint etiquette in all areas of the facility. Members will conduct themselves in a well-mannered fashion at all times; members who are abusive, aggressive or appear intoxicated will be refused entry to the activity areas and maybe asked to leave the premises. Members will wear appropriate clothing and footwear in the activity areas, members failing to comply with these terms maybe asked to leave the premises. Persistent, regular or major breaches of these terms may result in the suspension or termination of your membership without refund or recourse. All food must be purchased onsite and no food may be taken into activity areas. All equipment must be used in a safe and controlled fashion. The management takes no responsibility for personal property within BayPoints complex or its outside facilities.

MINIMUM COMMITMENT AND NOTICE PERIOD:

Memberships at BayPoint are a minimum of 12 months paying either annually or monthly. You will be informed of any joining fees at the time of joining. Re-joining fees will also be advised at the appropriate time. Membership of BayPoint runs from the date of purchase with an induction to follow. After you have completed your 12-month agreement your membership can be cancelled by giving one months’ notice in writing to BayPoint. If you do not wish to cancel your membership, have paid monthly and are outside of your agreement period your membership will continue.

SUSPENSION:

Suspension of membership at BayPoint will only be available in the event of physical illness or incapacity and must be collaborated by a doctor’s certificate. A membership suspension will be charged at £5 per month for a minimum of 3 months and the member will not be able to use the clubs membership facilities until the membership is reinstated to full value.

PAYMENT FAILURES:

If you miss a direct debit we request you make payment by an alternative method to continue your membership and avoid any additional charges.

AMENDMENT TO YOUR MEMBERSHIP:

BayPoint allows for requests for amendments to upgrade memberships at any time. Additional pro rata payment and membership increase will be taken at the next direct debit. Following direct debits will be at the increased upgrade price. We do not allow downgrades within your agreement period.

AGE RESTRICTIONS & SUPERVISION OF MINORS:

Members under the age of 16 must be supervised at all times; this includes admission to all sports activities. The gym and classes are available from the age of 14 supervised by an adult with the exception of junior gym where this is from the age of 11. Access to gym equipment will be age appropriate and restrictions apply. Access is permitted to junior users to the age of 16 when full membership fees will apply. Access to the racquet facilities are not age restricted. No access to the spa for junior members.

MEMBERSHIP CARDS:

All on-site members are issued with a membership card which allows access to the facilities from the main reception. Digital images of all members will be stored on our membership system to confirm ID on entry. Replacement cards are charged at the current rate. Membership cards are nontransferrable and remain the property or BayPoint. Misuse of cards / membership to attempt to gain entry for unauthorised person(s) may result in the suspension or termination of your membership without refund or recourse.

LOCKERS:

Lockers are provided for the use of members for the duration of each visit. No belongings may be left in the locker overnight or on an extended basis. Lockers will be emptied at the end of each day and the contents removed to reception. BayPoint takes no responsibility for members or guests belongings either on the premises or in a secure locker. Members must keep their locker keep on them at all times and will be liable to a replacement charge for a loss key. Members are discouraged from brining valuables to the facility.

CHANGE OF CONDITIONS:

BayPoint reserves the right to amend the Terms and Conditions at any time. Members are bound by these amendments or alterations and must adhere to these rules at all times.

LIABILITY:

Members and guests engaging in physical activities are responsible for ensuring that they are properly equipped and their state of health and physical condition is such as not to involve any risk to themselves or any other person making use of the club. Members and guests undertake these activities at their own risk and do not hold BayPoint or its staff responsible for any injury or illness. Members and guests are responsible for informing BayPoint of any change in their health by completing a new Physical Activity Report.

MOBILE PHONE AND CAMERA USE:

The use of mobile phones in the gym, activity areas and changing rooms is strictly prohibited for personal calls. You may use your mobile phone whilst wearing headphones to listen to music. You are welcome to use devices in all social areas. Cameras and other image capturing devices are strictly prohibited in all areas of BayPoint without written consent from the management which may or may not be granted.

OPENING TIMES AND ACCESS:

These will be displayed on our noticeboard and website. Any changes to the times will be indicated by notices at reception and around the club. The bar and bistro will remain open according to demand.

REPAIR AND MAINTENANCE:

Occasionally the facilities and services may become unavailable for periodic cleaning and routing maintenance without prior notice, although every consideration will be made to minimise inconvenience.

MEMBER FEEDBACK:

BayPoint encourages feedback from its users to improve service levels. Please use feedback forms to record your comments, these can be found at reception. In addition to this you can email us at reception@baypointsportsclub.co.uk. Any feedback or comment will be address by the management. All feedback is confidential.

DATA PROTECTION:

BayPoint complies with the requirements of the Data Protection Act 1998 in the implementation of adequate safeguards with respect to the protection or privacy and fundamental rights and freedoms or individuals.